2 In News: iYogi Re-Defines Technical Support – BizTech2.com

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

1 Get Error when try to add contact in Microsoft Schedule.

Symptoms: - When you try to add a contact from the contacts list in Microsoft Schedule +, using the functionality of the address book in Microsoft Word 2003, you receive an error message as follows:

Word can not insert the address. One or more of the address field is missing from the address book, select. Choose another address book or change the layout of your address and try again.

Reasons: - Let this problem may occur if the following conditions:

* Do you use Microsoft Exchange Schedule +.
And
* You do not need to switch to Microsoft Outlook 98 to Microsoft Outlook 2000, Microsoft Outlook 2002 or Microsoft Outlook 2003 mail client.

Method: --
Method 1: Install Outlook 2003
Outlook 2003 uses the existing Schedule + to create Outlook contact list is updated and can be used in Word 2003. Installing Outlook 2003, follow these steps:

1. Double-click the installation file in the Office folder on the Office 2003 CD - ROM.
2. When you install Office 2003, click Add or Remove Features and click Next.
3. In the user settings page, click Microsoft Outlook.
4. Click here to start your computer, then click "Update."

Method 2: Open the file in Word Schedule +
If you open your file Schedule +, you can add a contact from your contact list Schedule +. To do this, follow these steps:

1. Start Word 2003.
2. In the "File" menu select "Open."
3. In the File Types, click on the Schedule + contact.
4. Locate the folder containing your Schedule + file, then click on the file you want.
5. Click "Open."

Note: You do not see to open the file in Word. Now you can add a contact from your contact list Schedule +.

0 Microsoft Outlook Mail Attachment Recovery

Most of this, Outlook e-mail attachment, to delete the e-mail client. Few are aware, Microsoft Outlook, to save an attachment, generally regarded as safe south of the Temporary Internet Files folder, and then in the temporary folder, if not eliminated, at the same time. Internet users can access the temporary file in its computer system and find a temporary recovery Outlook file attachments in Microsoft Outlook.
OLK search software designed to provide more convenient solutions. Annex automatically scans files and Outlook preliminary list of all applications are stored in a folder in the interface.

Portable applications from any location. In versions of Microsoft Outlook were selected from the top, so that the content of the show. All versions of Outlook from Outlook 97 Outlook 2003 and Outlook 2007. Prospects for finding temporary places of attachment Outlook automatically selects the version of Outlook. Show that all attachments have been found at the bottom of the interface procedures.
And then be able to choose some or all of the documents listed in this interface. Azerbaijan will begin immediately, double-click the file. As a rule, right-click displays a context menu of Windows Explorer to copy or transfer the selected files.
Need to find a perfect, if you want to restore Microsoft Outlook e-mail attachments that you have received in recent times. Internet users who regularly empty the cache may not be able to use the program to the extent that, even if it means that the only solution is to document the recovery process.

1 How to export contacts from Outlook 2003, 2007 and Outlook Express

Want to learn how to export contacts from Outlook? I work in an office where there are three versions of Office worker installed on computers: Office 2007, Office 2003 and Office 2000! And when people switch computers, I tend to, ultimately, do not export their e-mail and contacts to another computer that has a different version of Office installed.

And if you create multiple folders in contacts Outlook, then you will have to export each of those individually. I will show you how to export contacts in different versions of Outlook.

How to export contacts from Outlook 2003, 2007
Let’s start with the latest and greatest version of Outlook, 2007! Note that the same procedure works for Outlook 2003. First open Outlook and then go to File and then Import and Export

From the list, choose Export to a file and then click Next.

From the list, choose Person Folder file (.pst). I prefer to export it out as a PST file so that it can easily be imported into another Outlook, even of a different version.

Now you’ll get a list of all of your folders, including the Inbox, Calendar
, RSS feeds, etc. Click on Contacts since we want to export Outlook contacts only. If you have created other contact folders inside the main contact folder, be sure to check off the Include subfolders box.

Click Next and then choose the location for your backup file. Make sure to browse to some other location as Microsoft defaults to a hidden folder. Click Finish and you’re done!

How to export contacts from Outlook Express

Outlook Express is slightly different, but pretty simple also. First, open Outlook Express and then go to File, choose Export, and then choose Address Book.

Click on Text File (Comma Separated Values) and then click Export.

Click Browse to specify a location to save the file or type it in manually.

Click Next and then choose all of the fields that you want to export for each contact, i.e. First name, Email address, Street, Company, Phone, etc.

Click Finish and you’re done! In another post, I’ll write about how you can export contacts from Yahoo or Google GMail.

0 How to Backup Outlook PST Files

If you are a typical computer user, than making backups is not at the top of your list when you work on your computer. In general that is not a problem, because computer problems don’t often become serious enough to lose all your data. Using a registry tool you can solve a lot of errors, and if really necessary a reinstall of Windows is also possible.

However, if related to e-mail, contacts and other information, it can be a bit more careful. Damaged data files of the e-mail solution that could lead to the loss of all information.

If you are using Microsoft Outlook e-mail, it is a simple add from Microsoft, can help you backup regularly. Download plug-ins from the Microsoft website. Pfbackup.exe save to the local hard disk and the download is complete, open the exe file.
Just follow these steps to install the plug-ins installation wizard. The plug-in line with the outlook for 2002, 2003 and 2007.

When you next start Outlook, you'll see a backup into the File menu. When you click the menu on the Outlook Backup Personal Folders Backup dialog box appears.



You can click the Options button to configure the PST backup options.



You can configure whether and how often to remind you to back up, you can specify which personal folders (or PST file) will be included in the backup.

Save back-up and open the backup button in the Outlook Personal Folders Backup dialog box used to start back up and open the previous backup. Are very simple and effective.

You do not have to worry about the use of added damage to the PST file.