0 BattCursor – Detect battery status in windows 7

If you do a lot of work on your laptop or when you are away from your home, the battery life is always the cause of the worry to the user. The user always remains anxious about

how much battery is left and how much work can be done on the laptop.

Windows 7 provides the solution to it. Battcursor feature in the latest Windows 7 feature keeps the track of the battery life and keep the user aware of the battery status. Its power

saving functions are quite impressive. Though it is a little program but offers many useful features.

The tool includes indicator to the cursor. The cursor itself turns into a floating battery meter and whenever the battery power is low, the percentage and the visual indicator

will be displayed. Aero Glass style feature allows you to set BattCursor to show Windows title bar which itself alters the color to warn you when your battery is low.

The title bars will give the blue color if the battery is full or nearly full and if your laptop is running out of battery the spectrum will shift to the warning colors. By

default it displays yellow for low and red for critical. You can also modify the colors and activate the Power profiles as the battery diminishes.

To keep the user aware, BattCursor also shows the current charge level. It also allows you to disable the Aero Glass and Windows Sidebar when certain level is attained by the

battery to extract more life out of the battery. Power Profiles in Windows 7 feature can be automatically switched with the BattCursor. Once you enable the function, at the specified

charge level your system will be changed from high performance to balanced to power saver.

0 Windows 7 features – Device Management

One of the several salient features of Windows 7 is Device Management, which includes device stage and the devices and printer folder making it easier for a user to work with printers, cameras, phones, and music players.

The tool acts as a location for external devices that updates you with the device status information. Device Stage acts as a home page for your hardware in Windows 7. In earlier versions, you need to go to separate menus, but in Windows 7 this advanced feature will pop up all the functions of the device.

The user can also have a look at everything connected to the PC with Devices and Printers folder. Now you don’t have to worry about downloading the drivers as the drivers of the new devices will be downloaded automatically.

In Windows 7, default printing adjusts itself depending upon the connected network. If you are at home or work it gets aware of the location from where you are printing with Location aware printing feature. It also provides support for wireless alternatives to USB such as Ultra Wideband (UWB), Wireless USB (WUSB), Wireless Host Controller Interface (WHCI), Device Wire Adapter (DWA).

Moreover, it supports devices such as ambient light sensor, GPS, temperature gauge, etc. You can also enlarge the text display when using high resolutions . The tool provides improved support for external displays. You can easily toggle between the laptop screen and an external display by simply pressing +P key.

If you want to add a new device it can easily be done with Devices and printers as it also provide the place to add a new networked or wireless device and also to troubleshoot problems with it. It also provide Blue-ray Disc write support and standardizes the Display color as it helps in adjusting an LCD display to be as close as possible to the sRGB standard color space. The user can expect simpler device pairing, better security and better power savings.

2 In News: iYogi Re-Defines Technical Support – BizTech2.com

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

1 Get Error when try to add contact in Microsoft Schedule.

Symptoms: - When you try to add a contact from the contacts list in Microsoft Schedule +, using the functionality of the address book in Microsoft Word 2003, you receive an error message as follows:

Word can not insert the address. One or more of the address field is missing from the address book, select. Choose another address book or change the layout of your address and try again.

Reasons: - Let this problem may occur if the following conditions:

* Do you use Microsoft Exchange Schedule +.
And
* You do not need to switch to Microsoft Outlook 98 to Microsoft Outlook 2000, Microsoft Outlook 2002 or Microsoft Outlook 2003 mail client.

Method: --
Method 1: Install Outlook 2003
Outlook 2003 uses the existing Schedule + to create Outlook contact list is updated and can be used in Word 2003. Installing Outlook 2003, follow these steps:

1. Double-click the installation file in the Office folder on the Office 2003 CD - ROM.
2. When you install Office 2003, click Add or Remove Features and click Next.
3. In the user settings page, click Microsoft Outlook.
4. Click here to start your computer, then click "Update."

Method 2: Open the file in Word Schedule +
If you open your file Schedule +, you can add a contact from your contact list Schedule +. To do this, follow these steps:

1. Start Word 2003.
2. In the "File" menu select "Open."
3. In the File Types, click on the Schedule + contact.
4. Locate the folder containing your Schedule + file, then click on the file you want.
5. Click "Open."

Note: You do not see to open the file in Word. Now you can add a contact from your contact list Schedule +.

0 Microsoft Outlook Mail Attachment Recovery

Most of this, Outlook e-mail attachment, to delete the e-mail client. Few are aware, Microsoft Outlook, to save an attachment, generally regarded as safe south of the Temporary Internet Files folder, and then in the temporary folder, if not eliminated, at the same time. Internet users can access the temporary file in its computer system and find a temporary recovery Outlook file attachments in Microsoft Outlook.
OLK search software designed to provide more convenient solutions. Annex automatically scans files and Outlook preliminary list of all applications are stored in a folder in the interface.

Portable applications from any location. In versions of Microsoft Outlook were selected from the top, so that the content of the show. All versions of Outlook from Outlook 97 Outlook 2003 and Outlook 2007. Prospects for finding temporary places of attachment Outlook automatically selects the version of Outlook. Show that all attachments have been found at the bottom of the interface procedures.
And then be able to choose some or all of the documents listed in this interface. Azerbaijan will begin immediately, double-click the file. As a rule, right-click displays a context menu of Windows Explorer to copy or transfer the selected files.
Need to find a perfect, if you want to restore Microsoft Outlook e-mail attachments that you have received in recent times. Internet users who regularly empty the cache may not be able to use the program to the extent that, even if it means that the only solution is to document the recovery process.

1 How to export contacts from Outlook 2003, 2007 and Outlook Express

Want to learn how to export contacts from Outlook? I work in an office where there are three versions of Office worker installed on computers: Office 2007, Office 2003 and Office 2000! And when people switch computers, I tend to, ultimately, do not export their e-mail and contacts to another computer that has a different version of Office installed.

And if you create multiple folders in contacts Outlook, then you will have to export each of those individually. I will show you how to export contacts in different versions of Outlook.

How to export contacts from Outlook 2003, 2007
Let’s start with the latest and greatest version of Outlook, 2007! Note that the same procedure works for Outlook 2003. First open Outlook and then go to File and then Import and Export

From the list, choose Export to a file and then click Next.

From the list, choose Person Folder file (.pst). I prefer to export it out as a PST file so that it can easily be imported into another Outlook, even of a different version.

Now you’ll get a list of all of your folders, including the Inbox, Calendar
, RSS feeds, etc. Click on Contacts since we want to export Outlook contacts only. If you have created other contact folders inside the main contact folder, be sure to check off the Include subfolders box.

Click Next and then choose the location for your backup file. Make sure to browse to some other location as Microsoft defaults to a hidden folder. Click Finish and you’re done!

How to export contacts from Outlook Express

Outlook Express is slightly different, but pretty simple also. First, open Outlook Express and then go to File, choose Export, and then choose Address Book.

Click on Text File (Comma Separated Values) and then click Export.

Click Browse to specify a location to save the file or type it in manually.

Click Next and then choose all of the fields that you want to export for each contact, i.e. First name, Email address, Street, Company, Phone, etc.

Click Finish and you’re done! In another post, I’ll write about how you can export contacts from Yahoo or Google GMail.

0 How to Backup Outlook PST Files

If you are a typical computer user, than making backups is not at the top of your list when you work on your computer. In general that is not a problem, because computer problems don’t often become serious enough to lose all your data. Using a registry tool you can solve a lot of errors, and if really necessary a reinstall of Windows is also possible.

However, if related to e-mail, contacts and other information, it can be a bit more careful. Damaged data files of the e-mail solution that could lead to the loss of all information.

If you are using Microsoft Outlook e-mail, it is a simple add from Microsoft, can help you backup regularly. Download plug-ins from the Microsoft website. Pfbackup.exe save to the local hard disk and the download is complete, open the exe file.
Just follow these steps to install the plug-ins installation wizard. The plug-in line with the outlook for 2002, 2003 and 2007.

When you next start Outlook, you'll see a backup into the File menu. When you click the menu on the Outlook Backup Personal Folders Backup dialog box appears.



You can click the Options button to configure the PST backup options.



You can configure whether and how often to remind you to back up, you can specify which personal folders (or PST file) will be included in the backup.

Save back-up and open the backup button in the Outlook Personal Folders Backup dialog box used to start back up and open the previous backup. Are very simple and effective.

You do not have to worry about the use of added damage to the PST file.

0 Replace lost Office product keys

To obtain a new product key for your Office program in the United States, call 1-800-936-5700 and speak to a Microsoft customer service representative. Outside of the United States, call the number that appears in the activation wizard.


When you call Microsoft for a new Office product key, have the following items available for the customer service representative:
The product CD-ROM
The computer on which you want to install Office
The readable parts of your original product key (if available)
The ProductID information in the registry

How do I find the ProductID ?

Caution If you use the Registry Editor incorrectly, you may cause serious problems that require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using the Registry Editor incorrectly. Use the Registry Editor at your own risk. Before making changes to the registry, you should back up any valued data on the computer.
1.Quit all programs that run on Microsoft Windows.
2.Click Start, and then click Run.
3.In the Open box, type regedit and then click OK.
4.Expand the registry to the following location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
5.Under Uninstall, there may be several globally unique identifiers (GUID) that contain long names (a combination of alphanumeric characters). Each GUID is specific to a program that is installed on your computer.



Select a GUID and then view the DisplayName in the right pane. If the DisplayName is not your Office program, continue to the next GUID. After you find the GUID that contains your Office program, find the ProductID key and make a note of the Data column value.



Note :- The ProductID for your version of Office may not appear in the Office GUID on your computer. Inform the customer service representative that the ProductID is not available.

0 Exchange Online Attachment Limit Bumped to 30 MB

Microsoft is introducing the June 2009 Monthly Service Update to the Microsoft Online Services and it has managed to bump the maximum limit for Exchange Online email attachments. The Redmond company indicated that it started rolling up the refresh on June 17th, and that customers would be able to take advantage of the new capabilities gradually. The software giant is looking to wrap up the delivery of the update by the end of this month, June 30. Customers using Microsoft Online Services should continue doing so without any problems as the update will be offered. Microsoft did not plan for any downtime for this release deployment.

“Prior to the June 2009 release, the maximum allowed attachment size for email sent via Exchange Online was 20 MB. The June 2009 release increases maximum attachment size to 30 MB. However, the maximum attachment size depends on the attachment,” revealed Paul Englis, a technical product manager for Microsoft Online Services. “Users should remember that transport encoding (the information that allows messages to be safely sent and read) is automatically added included in the calculation of attachment size. Thus, allowable file size of attachments may be less than 30 MB to accommodate the required transport encoding.”

In addition to kicking the Exchange Online email attachment limit up to 30 MB, the June 2009 Update also brought to the table support for Office Outlook 2003 for Microsoft Online Services. Following the refresh, companies that are leveraging the software giant's online services will no longer be limited to using only the latest version of Outlook. “Organizations can now use Outlook 2003 to work with Exchange Online. Prior to this update, customers could use Office Outlook 2007 or Microsoft Office Outlook Web Access (OWA),” Englis added.

However, while Exchange Online and Outlook 2003 play nice together, fact is that there are a few glitches. Microsoft informed that Outlook 2003 might be prompting for credentials, and users needed to check the “do not prompt for credentials in the future” box in order to prevent the client from repeatedly doing so. At the same time, the Free/Busy and Offline Address Book which is inaccessible in Outlook 2003, could continue being inaccessible even after upgrading to Office 2007. Englis enumerated a few others: “External Out of Office does not work in Outlook 2003; upload/download time for large attachments might be long; Office Communicator shows Outlook integration error; large mailbox size causes slow response.

2 Some SCANPST Utility In Microsoft Outlook 2003

A. Scanpst - Inbox Repair Tool
Microsoft provides MS Outlook with a tool named ScanPst which is capable of repairing somewhat damaged .PST files. ScanPst, as its name implies, scans and attempts to repair a specified .PST file; it analyzes a .PST file directory structure and checks mail item references and headers. After completing the scanning, ScanPst will display information on errors detected and offer you to repair the .PST file.

B. When ScanPst does not help
Sometimes, ScanPst is not able to correct the problem with the PST file.

* ScanPst is not capable of recovering messages you have deleted yourself. Obviously, because this is not an error as far as the system is concerned.
* ScanPst may sometimes report no errors in the file, but Outlook still complains.
* ScanPst may sometimes loose too much data during recovery.

C. Where to find Scanpst?
ScanPst is located under C:\Program Files\Common Files\System; in there, there is a folder named either "MSMAPI" or "MAPI". Under this folder you'll see a folder with a numerical name such as 1033. So, the complete path for ScanPst looks like the following:

C:\Program Files\Common Files\System\MSMAPI\1033\

Notice, however, there will be two files with similar names - ScanPst.exe and ScanOst.exe. At the moment we only deal with the ScanPst.exe.

If you are unable to locate ScanPst by just looking into the folders, use Windows Search instead

1. Click Start to open Windows start menu
2. Select Search, then click Files and Folders
3. Type in "ScanPst.exe" without quotes, click Find

D. Using ScanPst
ScanPst is the second thing to try if Outlook fails to open its email file (first thing to try is to reboot the machine).

1. Start ScanPst
2. Specify a .pst file to repair, then click "Start" button
3. Check "Make backup of scanned file before repairing". ScanPst will create a copy of the .PST file with the same name and a .BAK file type (extension). This copy will be located in the same folder as your original Outlook mail file. Later you can attempt to repair this file using different Outlook recovery tools.
4. Click "Repair"
5. Start MS Outlook by using a profile which you tried to repair.
6. Under menu Go select Folder List
7. In there you may see a folder called Recovered Personal Folders containing a set of basic folders such as "Inbox", "Sent", "Drafts" (if these ones really exist in the original profile) or a folder called "Lost and Found". It is assumed that the items missed from "Lost and Found" folder cannot be repaired and thus are actually lost. In fact, such is not the case.
8.If there is any necessary email data in the "Lost and Found" under "Recovered Personal Folders", then you can create a new .pst file and just drag the recovered messages into this newly created folder. When you have finished coping all recovered email items, you can safely delete "Recovered Personal Folders" from your current profile.

0 How to create and configure an e-mail profile in Outlook 2003

This tutorial will guide you in setting up Outlook 2003 for the first time .When you open Outlook 2003 for the first time. Outlook 2003 includes many new features such as robust anti-spam filtering, side-by-side calendars, cached connection to Exchange, and integration with Windows SharePoint Services.

Configuration:
1.Open up Microsoft Outlook 2003
2.The Install Wizard should launch automatically, click on Next
3.Make a selection between upgrading (Upgrade from) and importing data from an previous installation of Outlook or select the Do not upgrade, click on Next
4.Select Yes to create an email account, click on Next
5.Select POP3 as your server type, then click Next
6.Proceed with the following:
1.Enter your first and last name in the Your Name: field
2.Enter your email address in the E-Mail Address: field
3.Enter popmail.real-time.com in the Incoming mail server(POP3): field
4.Enter mail.real-time.com in the Outgoing mail server (SMTP): field
5.Enter your username in the User Name: field (refer to your Welcome Letter)
6.Enter your password in the Password: field (refer to your Welcome Letter)
7.If you want, place a check in the box next to Remember password
8.Click More Settings ...
7.Select the Outgoing Server tab at the top of the Internet E-mail Settings window
1.Place a check in front of My outgoing server (SMTP) requires authentication
2.Select Use same settings as incoming mail server
3.Click on the Advanced tab at the top
8.With the Advanced tab selected at the top of the Internet E-mail Settings window
1.Place a check in the This server requires a secure connection (SSL) box under Incoming Mail (POP3): heading (the Port Number automatically changes to 995)
2.Place a check in the This server requires a secure connection (SSL) box under Outgoing mail (SMTP): heading
3.Click OK
9.In the E-Mail Accounts window, click Next
10.Click Finish .


Update Existing Configuration

1.Launch Outlook
2.Click on Tools, then select E-mail Accounts...
3. Click on Change...(Make sure that the mail server in question is highlighted; if not, left click on it once)
4.Click on More Settings ...
5.Select the Outgoing Server tab at the top of the Internet E-mail Settings window
1.Place a check in front of My outgoing server (SMTP) requires authentication
2.Select Use same settings as incoming mail server
3.Click on the Advanced tab at the top
6.With the Advanced tab selected at the top of the Internet E-mail Settings window:
1.Place a check in the This server requires a secure connection (SSL) box under Incoming Mail (POP3): heading (the Port Number automatically changes to 995)
2.Place a check in the This server requires a secure connection (SSL) box under Outgoing mail (SMTP): heading
3.Click OK
7.Click Finish

0 iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

0 iYogi Awarded Red Herring Top 100 Global Company

Recognizing the first, global, direct to consumers and small business technical support service from India

New York, January 21st, 2009 - iYogi (www.iyogi.net), today announced that it has been awarded as one of the Red Herring Top 100 Companies. Red Herring Top 100 Global Companies are chosen from winners and finalists of the previous Red Herring Top 100 Companies from North America, Europe and Asia Red Herring Top 100 Companies. Winning and finalist companies from the previous three years are were eligible for this outstanding award. Out of 1,800 successful and highly eligible companies, the Red Herring editorial team deployed a detailed process to drill-down the best companies first to 200 finalists, then to the top 100 winners of this global award. Evaluations were made on both quantitative and qualitative criteria, such as financial performance, innovation, management, global strategy, and ecosystem integration. The announcement of the winners was made at the Red Herring 100 Global, which took place in San Diego from January 14-16, 2009. Present among the finalists were elite executives and venture capital leaders from around the world.

"We were so pleased to announce iYogi as a Red Herring Top 100 Global Company," commented Red Herring publisher Alex Vieux."

"iYogi has proven to be a company excelling in their industry and its ripples have turned into waves. It was difficult for us to narrow down, but we are pleased to have included iYogi in our list of promising companies. We look forward to the changes it makes to its industry in the future".

"iYogi set out to introduce a new kind of service that would change the way technical support is delivered to consumers and small businesses. We are proud to be recognized by Red Herring's editorial team for our innovation and dedication to solve everyday problems faced by millions of consumers who are challenged by the increasingly complex computing environment," commented Uday Challu, CEO, iyogi.
iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $139.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows Operating System, software applications, peripherals and multifunctional devices. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data backup, anti-virus and spyware removal , PC optimization, and home networking tools. Small businesses are serviced by iYogi's dedicated services group offering managed IT services enabling owners to increase productivity and maximize their return on investment.

About Red Herring

Red Herring is a global media company, which unites the world's best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news service, technology newsletters and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. More information about Red Herring is available on the Internet at www.redherring.com.

About iYogi

iYogi delivers live, comprehensive, 24/7 technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the U.S., U.K., Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi's resolution rate of 86 percent and customer satisfaction rate of 95 percent are amongst the highest published benchmarks in the industry. For further information, please visit - www.iyogi.net.


iYogi Contact:

Vishal Dhar
iYogi, Inc.
Phone: 212-229-0901
Email: vishal@iyogi.net

Red Herring Contact:

Anam Alpenia
Red Herring, Inc.
Phone: 650-428-2900
Email: aalpenia@redherring.com Yvonne Caprini
Logistics Manager
Red Herring, Inc.
Phone: 1 650 428 2900 x 410
Email: ycaprini@redherring.com